Engineer – Customer Complaints

Your Profile

Degree in engineering or natural sciences (university level) in combination with experience in analysis procedures/measurement technology and electronics
Good knowledge of problem solving and methods for finding the causes of problems (5D/8D, 5 Whys)
Good English and German, written and spoken

Your Responsibilities

Sensirion is a global player in the field of sensor technology. You provide high-quality support to our demanding customers for international and multidisciplinary projects, ensuring that Sensirion remains a top provider of innovative sensor solutions. Your future supervisor Volker (Team Leader Quality Engineering) describes your future day-to-day work below.

What are the specific tasks?

You are responsible for carrying out error analysis for customer complaints. Together with specialist departments, you define corrective measures and compile reports in English and German. You discuss some of the results of your analysis directly with the customer. You are also responsible for the quality representation in development projects, in addition to your work on internal audits, risk assessments (FMEA) and customer approval (PPAP).

What are the daily challenges?

Quality issues can have complex origins, which means that you'll need technical expertise and an understanding of the production process and the quality methods in use (8D, 5 Whys). Corrective measures need to be discussed and agreed upon with various – and international – departments, and must then be monitored consistently. For these tasks, autonomy, team spirit, intercultural engagement and perseverance are the keys to success.

What are the daily challenges?

About Sensirion

Sensirion stands for state-of-the-art technology, innovation and outstanding performance. The Swiss company is the global leader in the manufacture of high-quality sensors and software solutions for the measurement and control of environmental parameters and flows. Millions of our sensors are used all over the world, including in the automotive, medical technology and consumer goods industries, helping advance the continuous improvement of health, comfort and energy efficiency. Sensirion makes an active contribution to a smart and modern world with its sensor technology.